When you complete your banking transactions at any ATM in South Africa, remain alert and vigilant, so that you don’t become a victim of fraud or crime.
Using ATMs safely
When you bank at any ATM across South Africa, you need to ensure that you are vigilant and aware of your surroundings when approaching the ATM and when you are busy transacting so that you don’t become a victim of crime or fraud.
ATM safety tips
- Choose a PIN number that’s difficult to guess. This means you shouldn’t use birthdates or other numbers that are easy to guess.
- Memorise your PIN so that you don’t have it written down anywhere.
- Approach an ATM only under the right conditions and always be aware of your surroundings.
- Check the area for suspicious-looking people before you approach the ATM. Leave the ATM immediately if you don’t feel safe.
- If you think the ATM is not working, cancel the transaction immediately and try to use another ATM.
- When you enter your PIN, cover the keypad with your other hand so that you can make sure that no one else sees your PIN.
- Always concentrate and keep your eyes on the screen when you are at an ATM.
- Don’t worry when your card goes in to the ATM card slot slowly. This is a precautionary measure that stops fraudsters from inserting other objects into the ATM slot. Avios Card uses a unique anti card skimming software called Jitter, which sends a disrupted signal to any illegal skimming device, which prohibits the copying of data from banking cards and makes skimming impossible.
- If you need help, don’t ask anyone other than a bank official. Never ask strangers or the ATM security guard for help.
- Always be cautious of strangers who offer to help you at the ATM, they might be trying to distract you and take your card or get your PIN number.
- You shouldn’t use an ATM if it looks like the card slot, keypad or screen has been tampered with.
- Ensure you get your card back every time you use it and check that it is your card. This is especially important if someone disturbs you whilst at the ATM, as they may have swopped your card.
- If your card is lost or stolen, or it gets retained or jammed, or somebody interferes with you while using an ATM, you should immediately call the Stop Card Line to report it and cancel your card.