Avios FAQs

  • What is a credit limit and why do I have one?

    What is a credit limit and why do I have one?

    The credit limit is the maximum amount of credit on your card that was included in the quotation issued during the application process and is based on the assessment of your affordability. With your written permission, Absa will automatically assess your credit limit every year. If you want us to do so, please contact us on 0861 4 AVIOS (0861 4 28467). You can even request one via email at limitincrease@avioscard.co.za

    You can also apply for your credit facility to be reviewed every six months, subject to an affordability assessment, by calling Avios Card on 0861 4 AVIOS (0861 4 28467).

  • What is a budget facility and how does it work?

    What is a budget facility and how does it work?

    Your credit facility gives you access to the combined limit (credit limit) for both straight and budget.

    You have one limit, but you can choose between ‘straight’ or ‘budget’ at the point of sale (POS) without arranging a separate budget limit.

    Your budget facility works like an instalment agreement, enabling you to make purchases in excess of R300 and repay the purchase price in fixed monthly payments over 6 to 48 months.

  • Can someone else use my credit card?

    Can someone else use my credit card?

    No, only you are allowed to use your credit card, but you can apply for secondary cards for others. These additional cards are linked to your credit card account and share your credit facility, but the holders enjoy the same convenience of a credit card as you do. You will also earn Avios on the purchases made with secondary cards. But remember, you are still responsible for all transactions made with these secondary cards.

  • Does my credit card really give me interest-free credit?

    Does my credit card really give me interest-free 
    credit?

    Yes, it does – up to 55 days. As long as you settle your full outstanding balance by the payment due date shown on your statement, you won’t pay a cent in interest on your purchases. This doesn’t include cash withdrawals, internet banking transfers, budget transactions or casino transactions, on which you pay interest from the transaction date.

    All transactions in your statement period (total balance as at your statement date) must be paid on the payment due date reflected on your statement to prevent interest accruing on purchases. To change your statement date or payment due date, please call 0861 4 AVIOS (0861 4 28467).

  • Do I earn interest on a positive balance on my credit card account?

    Do I earn interest on a positive balance on my credit
    card account?

    Yes, you do. If you’ve deposited more money into the account than the full balance owing, you will earn interest on your money. What’s more, you won’t be charged any interest on purchases, cash withdrawals or fuel while you have a credit balance.

  • Can I use my credit card for online purchases and is it safe?

    Can I use my credit card for online purchases and
    is it safe?

    Yes, you can. We have a more secure online shopping experience for you. No upfront registration is required when shopping online at a 3D Secure merchant and there is no user name and password to remember anymore. You will now receive an SMS with a One-Time Password (OTP) that will be valid for one transaction only when shopping at a 3D Secure merchant, protecting your card against fraudulent online use. Should you plan to use your credit card online while abroad, ensure that roaming is enabled on your cellphone.

  • I have heard I can get travel insurance with my credit card. Is that true?

    I have heard I can get travel insurance with my credit card. Is that true?

    Yes, it is. If you buy your full return international travel ticket on your credit card, you get basic travel insurance. Check the policy wording before you travel to ensure that the cover is sufficient for your needs. You can also purchase top-up cover if you need to add to the basic cover by calling 0861 4 28467.

  • How do I know what transactions have been made on my card every month?

    How do I know what transactions have been made
    on my card every month?

    You will receive monthly credit card statements from Avios detailing every transaction made with your card. It’s very important to check these every month. If you need a duplicate statement, you can get one online or by calling 0861 4 AVIOS (0861 4 28467)

  • Can I get my statements posted to me?

    Can I get my statements posted to me?

    Most definitely! Should you wish to receive your statements via the postal service, please contact us on 0861 4 AVIOS (0861 4 28467) and we will change your method of delivery to post.

    We have defaulted your statement to eStatements, they look just like the printed ones, but they are emailed to you at no additional cost.

    This is also our little way of considering the environment by saving on the paper that we use.

  • What happens if I discover an error on my statement?

    What happens if I discover an error on my statement?

    If you notice transactions on your statement that you didn’t make or there are duplicated transactions, you need to let us know within 30 days after your statement date. Notify us via email at disputes@avioscard.co.za or call us on 0861 4 AVIOS (0861 4 28467).

  • Is there any way for me to know immediately if there is unauthorized activity on my card?

    Is there any way for me to know immediately if there
    is unauthorised activity on my card?

    Yes, there is, thanks to the NotifyMe service. This service ensures that you receive an email or SMS notification of activity on your account – so you are in total control of your security at all times. You can register on Avios Card Online.

  • There’s an ‘expiry date’ on my card. What does this mean?

    There’s an ‘expiry date’ on my card.
    What does this mean?

    You will not be able to use your card after the expiry date. If your account is in good standing and you meet all standard assessment criteria, we’ll automatically send you a replacement card(s) during the month in which your existing card(s) expires. When you’ve received the replacement card and the old card has expired, you must destroy the old card by cutting up the credit card from left to right (or right to left) through the magnetic strip and through the chip.

  • What happens if I lose my card, or it is stolen?

    What happens if I lose my card, or it is stolen?

    Thanks to your free, automatic Lost Card Protection benefit, this needn’t be a disaster – as long as you report the loss of the card immediately. A single call to the toll-free number, 0800 11 11 55, will get it stopped immediately. A new card will be issued dependent on an assessment approval. If your card is lost/stolen while you are overseas, you can report it to MasterCard – 001 636 722 7111.

    Important note: If your PIN is used during an unauthorised transaction, you will not be covered by Lost Card Protection unless you can prove that your PIN was not obtained by the fraudster because of your intent or negligence. The lesson here is: Never keep your PIN with your card.

  • How can I retrieve my credit card PIN?

    How can I retrieve my credit card PIN?

    • Your PIN will be sent in a separate letter for security reasons
    • For PIN advice please call Avios Card on 0861 4 AVIOS (0861 4 28467)
  • Do I have credit protection?

    Do I have credit protection?

    For a small monthly premium of 0.29% of the average outstanding balance, the Card Life Plan from Absa covers the outstanding debit balance of your credit card up to a maximum of R100 000. This means your outstanding balance is settled in full (limited to amounts referred to above) in the event of your death or total and permanent disability, and you are covered from the date that we receive your first instalment.

    You even receive cover for 10% of the outstanding balance, which is paid into your credit card as instalments for up to four months, if you are retrenched.

    Apply for your Card Life Plan by calling 012 310 7067. It’s a very small price to pay for such huge peace of mind.

    To submit your claim call 0860 105 629 or email creditlifeclaims@absa.co.za

  • Can I use my credit card overseas?

    Can I use my credit card overseas?

    Most definitely! The South African Exchange Control Rules and Regulations allow South African residents travelling abroad for business or holiday purposes to use a single discretionary allowance per annum as determined by the South African Reserve Bank from time to time. Clients are advised to make use of travel allowances within the prescribed limits and subject to compliance with all Exchange Control requirements.

    Be sure to inform us of any international travel as fraudsters monitor your account. Should any transaction look suspicious, you can place a hold if no notes were placed. If a hold is placed, you need to call us on the fraud line on +27 11 354 4505 to activate your card.

  • How does the currency conversion work?

    How does the currency conversion work?

    Any transaction or payment in a currency other than South African rand will be converted to rand at the exchange rate prevailing at the time and on the date of processing the transaction to your account.

    Due to fluctuation in the exchange rate, the cardholder’s bank statement will remain the official record of the amount of the transaction regardless of the information contained in a NotifyMe message or any other source. Any prior notification, e.g. by SMS, is intended only to notify the cardholder of the transaction, which may be processed at a later stage when the exchange rate may have changed.

  • How much is the currency conversion fee?

    How much is the currency conversion fee?

    A 2.5% fee is added to cross-border/international transactions for currency conversions. You and any secondary cardholder both acknowledge that details of all transactions concluded outside of the Republic of South Africa will be provided by us to the South African Reserve Bank, South African Revenue Service and/or the Financial Intelligence Centre.

    At the time of this publication the permissible allowance is R1 000 000 per adult per calendar year and R200 000 per child under the age of 18 years.

    This allowance is restricted to travel-related expenses and allows you to spend up to the allocated amount using a combination of foreign banknotes, foreign currency, travellers’ cheques or your credit card. The cost of your air ticket does not form part of the allowance.

    Please contact the Avios Call Centre if you need to use your cards abroad for any reason other than a short business trip or a holiday, to get guidance on the Exchange Control Rules and Regulations to be met in such instances.

    Important note: If you’re temporarily abroad for any reason other than a holiday or short business trip (for example, on a work permit), you may not use your South Africa-issued credit card(s). Cardholders must present their bankers with a written undertaking to this effect prior to their departure from South Africa, at their nearest International Banking division.

  • Can I use my credit card to buy overseas goods via the internet?

    Can I use my credit card to buy overseas goods
    via the internet?

    You are allowed to make foreign currency payments for small international purchases to the maximum amount of up to R20 000 per transaction. Of course, you will still need to comply with all the requirements of customs duties and the customs authorities.

  • So, that means I can buy international lottery tickets or gamble online with my credit card, right?

    So, that means I can buy international lottery tickets
    or gamble online with my credit card, right?

    No, in terms of the Lotteries Act No. 57 of 1997, the Gambling Act No. 7 of 2004 and the current Exchange Control Rules and Regulations, South African residents may not participate in lotteries organised abroad or in any internet gambling activities. So, you may not use your card to buy tickets for these lotteries or participate in online (internet) gambling as this is contravening the law.

  • What about the Avios programme – do I need to enrol for this?

    What about the Avios programme – 
    do I need to enrol for this?

    No, your application for an Avios Credit Card automatically opens an Avios account. This is free of charge.

  • How does the Avios Travel Rewards Programme work?

    How does the Avios Travel Rewards Programme work?

    The Avios Credit Card is designed to recognise and reward you and to make your travel even more enjoyable. As an Avios Credit Card holder you will:

    • Collect 1 Avios for every R10 you spend on your Avios Credit Card (Avios are based on POS transactions only)
    • You can spend your Avios on flights* or upgrades – so the more Avios you earn, the further they can take you
    • Double your Avios – collect 2 Avios for every R10 spent when you use your card to buy your daily necessities at Pick n Pay or for fuel at BP
  • Are there any other important facts I should know?

    Are there any other important facts I should know?

    The card may only be used for lawful transactions and may not be used for any transaction prohibited by any law. It is the responsibility of the cardholder to ensure that the cards are used for lawful transactions only and according to South African legislation.

    When the cardholder uses the card for cross-border or international transactions, the cardholder may be required to pay a fee for the currency conversion of such transactions.

  • eStatements Terms and Conditions

    eStatements Terms and Conditions

    ESTATEMENTS T&C